RESERVATIONS
- We will confirm online reservations by e-mail or phone call. Telephone reservations will take priority over an online reservation in the very unlikely event that the online reservation service is not updated. We do update room availability online each day.
PAYMENT
- We require either a credit card number, a gift certificate, or a check for one-half the dollar amount of your stay as a deposit. If using a gift certificate or check, mail it to us within 24 hours of making the reservation. People who tell us they have a gift certificate and do not produce it will be charged. We have had problems with people not turning in gift certificates and expecting to stay.
- You may hold your room with Mastercard/Visa by entering your credit card information using the Webervations secured service when reserving your room. Please bring your card with you so it may be processed through our terminal at checkout. We process the payment for the total amount of your stay upon check-out. A 5.5% sales tax will be added to your bill. If a card payment is rejected any time after you have checked out, you will be responsible for the full balance and any penalty or service fees.
- There is a $35 dollar service charge on any NSF checks. NSF checks not paid within two weeks are turned over to the district attorney for prosecution.
- For CertifiChecks redemption, see our home page or rooms page.
CANCELLATION POLICY
- Any cancellation or changes to a reservation must be made by phone so as to avoid misunderstandings. We do not accept e-mail cancellations.
Cancellations of less than 10 days notice for weekend bookings (Friday, Saturday and Sunday) will be charged 50% of the total stay if we are unable to re-book the room. You may otherwise request to pay 100% in exchange for a Brambleberry gift certificate which has these conditions: Must be used within six months, may not be used Saturdays in September/October or holidays, normal rates apply. May not be used on deep winter discounts. Rooms subject to availability. No refund on any unused portion.
Weekday cancellations Monday through Thursday must have 48 hours notice. Same policy for gift certificate exchange as above.
People who fail to show up for their reservation without notifying us will be billed the full amount of the stay; no gift certificate compensation will be issued.
GENERAL INFORMATION
- Check-in time is 4 to 6 p.m. unless other arrangements have been made. Please call if you are running significantly earlier or later. Guests arriving after 10 p.m. will find a note directing them to their room.
- Check-out time by 11 a.m.
- No guests' pets -- we have a pet in residence.
- As the area's premier romantic destination, we do not accept children or infants. Nothing spoils romance faster than the presence of children! Thank you for your consideration of our other guests who are here for a romantic holiday. Our only exception would be for whole-house rentals.
- No smoking indoors or on porches.
- Candles are not permitted in guest rooms.
- Cell phones do not work inside our home because of poor reception. We have a courtesy phone for guests. You are welcome to leave our phone number for others to contact you.
- Please advise us of any special needs or dietary restrictions in advance.
- In consideration of other guests, we encourage quiet time between 11 p.m. and 6 a.m. Please keep volume on TVs and CD players low. It is suggested you not use the whirlpool during these hours. Quiet time is waived on whole-house rentals.
GIFT CERTIFICATES
If you would like a gift certificate for Brambleberry Bed and Breakfast, please call. They may be purchased with check or credit card. They are available in any amount. If you are making a reservation with a gift certificate it must be mailed to us prior to your stay. We are not responsible for lost certificates.
|